Jelvan Ricolcol | Strategic Human Resources & Digital Transformation Professional

Professional Journey

English Global Advisor, Digital Advertising

Concentrix Malaysia | Current

I optimize Meta advertising campaigns for global brands by refining audience targeting, ad creatives, and bidding strategies to improve performance while ensuring full compliance with Meta policies. My responsibilities include troubleshooting issues related to ad delivery, account restrictions, billing, and policy violations, as well as providing expert level guidance to advertisers worldwide through chat, email, Webex, and phone. I analyze campaign data to deliver actionable insights that help strengthen advertisers strategies and drive better outcomes. I stay up to date on new features, tools, and industry trends to provide accurate support and collaborate with internal teams on escalations, ultimately enhancing the overall advertiser experience.

Offshore Shared Services, HR Specialist

Teleperformance USA | 2 Years

I managed the HR Helpdesk and provided support to more than 30,000 employees, former employees, and job applicants by addressing inquiries, processing employment and offboarding documents, and assisting with application status updates. I coordinated leave requests, monitored workplace concerns, and escalated cases requiring specialized attention. In collaboration with Payroll, IT, and other departments, I worked to resolve salary disputes, system issues, and HR-related concerns. During peak hiring seasons, I supported recruitment activities by assisting with onboarding and application processing. I also monitored and improved the HR ticketing system to enhance workflow efficiency and overall service delivery.

Offshore, Onboarding Specialist

Teleperformance USA | 6 Months

As an Offshore Onboarding Specialist, I managed the end-to-end onboarding process for more than 70 new agents each week. My responsibilities included preparing system access, configuring accounts, and ensuring all tools and platforms were properly set up before each agent’s first day. I coordinated closely with recruitment, training, and operations to ensure a seamless onboarding experience, addressing documentation requirements, resolving access issues, and assisting new hires with initial HR and system-related inquiries. This role strengthened my expertise in process coordination, cross-functional communication, and high-volume onboarding, which contributed to my promotion to the HR Shared Services team.

Customer Service / Retail Generalist

Alorica Philippines | 2 Years 6 Months

I assisted customers with a wide range of order-related needs, including placements, modifications, cancellations, returns, and refunds, as well as resolving account issues such as login difficulties, payment concerns, and subscription management. Throughout every interaction, I ensured strict adherence to Amazon’s policies and service standards. I also managed escalations involving delivery delays, disputes, and complex customer cases across email, chat, and phone channels, providing timely resolutions and maintaining a high level of customer satisfaction.

Education

Dual Master's Degrees

Universidad Isabel I, Spain | 1800 Hours - 1 Year Full Time | 2025 | 4.0 GPA

Master's in Human Resources & Talent Management: A comprehensive program focused on the intersection of people, operations, and organizational data. Trained in end-to-end workforce lifecycle management—from strategic manpower planning, competency modeling, and talent acquisition to performance optimization, employee engagement, compliance, and secure offboarding. Emphasis on HR analytics, process design, culture development, and policy creation that aligns people strategy with business objectives.

Master's in AI for Business: Specialized in designing AI-driven business architectures, automated workflows, and predictive decision models for organizational scaling. Developed expertise in machine learning applications, business intelligence, process automation, and data strategy. Focused on integrating AI into real-world business functions—such as operations, HR, marketing, and finance—to improve efficiency, forecasting accuracy, and strategic decision-making.

BS in Business Administration – Major in Human Resources & Development Management

University of Northern Philippines | 2018 | 4 years | Full-Time Program | Completed

A solid foundation in business operations with specialized training in Human Resources and Development Management. Covered core areas including organizational behavior, HR planning, recruitment and selection, labor relations, compensation and benefits, employee training and development, and performance management. Developed strong skills in people management, process coordination, policy implementation, and administrative leadership across business environments.

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Core Competencies

Strategic Human Resources Workforce Planning Recruitment & Onboarding Employee Engagement Training & Coaching Offboarding Management HTML Coding & Portfolios AI Business Automation

Professional Insights

Systemic Efficiency

Integrating automated workflows with human talent reduces operational drag by over 40%.

Workforce Architect

Designing roles that align perfectly with scalable business goals ensures high retention.

Compliance Shield

Robust documentation strategies protect business assets in international markets.

Digital Sovereignty

Owned static HTML assets outperform rented CMS platforms in speed and security.

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Contact Information

Custom Domains

Email Templates

AI Agents

HR Docs

HTML Coding

Web Design

Automation

Digital Ads

Custom Domains

Email Templates

AI Agents

HR Docs

HTML Coding

Web Design

Automation

Digital Ads

Custom Domains

Email Templates

AI Agents

HR Docs

HTML Coding

Web Design

Automation

Digital Ads

Custom Domains

Email Templates

AI Agents

HR Docs

HTML Coding

Web Design

Automation

Digital Ads

3 Years HR

3+ Yrs Virtual Generalist

30+ Projects

Customer Service / Retail

30K+

4.0

30+

100%

Professional Journey

English Global Advisor, Digital Advertising

Offshore Shared Services, HR Specialist

Offshore, Onboarding Specialist

Customer Service / Retail Generalist

Education

Dual Master's Degrees

BS in Business Administration – Major in Human Resources & Development Management

Certified Human Resource Associate (CHRA)

Certificate in Teaching English to Speakers of Other Languages

Certificate in Teaching English as a Foreign Language

Master Class on Essentials of Kaizen

Master Class on Leadership Excellence

Certified Lean Six Sigma White Belt

Strategy and Operations

Core Competencies

Professional Insights

Systemic Efficiency

Workforce Architect

Compliance Shield

Digital Sovereignty

Let's Work Together

HR & People Operations

Digital & Web Development

Automation & AI Solutions

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